FAQs — The Auto Wiz Mobile Mechanic Wellington

Question 1

What is a mobile mechanic and how does it work?

Accepted Answer

A mobile mechanic is a qualified automotive technician who travels to your location to carry out vehicle repairs and servicing — rather than you bringing your car to a workshop. You book a time, tell us your address, and we arrive with all the tools and parts needed to complete the job on-site. It's the same quality work as a traditional workshop, just far more convenient.

Question 2

What areas of Wellington do you service?

Accepted Answer

We service the greater Wellington region, including Wellington CBD, Karori, Newtown, Petone, Lower Hutt, Upper Hutt, Porirua, Johnsonville, Miramar, Island Bay, Tawa, Churton Park, Khandallah, Hataitai, Kilbirnie, and surrounding suburbs. If you're not sure whether we cover your area, just give us a call or send an enquiry — we'll do our best to accommodate you.

Question 3

What are your business hours?

Accepted Answer

We operate Monday to Friday 7:00am–6:00pm and Saturday 8:00am–4:00pm. Sunday appointments are available by arrangement. For emergency roadside breakdowns, call us directly — we'll do our best to assist outside of standard hours where possible.

Question 4

How do I book a service?

Accepted Answer

You can book online using our booking form — just select your service, preferred date and time, and provide your location and vehicle details. Alternatively, call us directly on 021 083 98531 or send an enquiry via our contact page. We'll confirm your booking promptly and send you a reminder before your appointment.

Question 5

Do I need to be present when you work on my car?

Accepted Answer

You don't need to be present for the entire job, but we do ask that someone is available at the start of the appointment to confirm the vehicle, discuss the work, and approve the quote. For some jobs — particularly diagnostics or test drives — your presence or a nearby contact may be required. We'll let you know when booking.

Question 6

What services do you offer?

Accepted Answer

We offer 15 professional services including general mechanical repairs, vehicle servicing and scheduled maintenance, auto electrical repairs, computer diagnostics, cam belt replacement, hybrid battery inspection and servicing, brake/steering/suspension repairs, battery testing and replacement, tyre supply and fitting, panel and paint repairs, rust repair and treatment, pre-purchase vehicle inspections, WOF assistance, fleet servicing, and mobile roadside breakdown assistance. Visit our Services page for full details on each.

Question 7

Can you service any make or model of vehicle?

Accepted Answer

We work on most petrol and diesel passenger vehicles across a wide range of makes and models — Japanese, European, Korean, and Australian vehicles included. There are some exceptions for highly specialised or exotic vehicles. If you're unsure whether we can help with your specific vehicle, give us a call before booking and we'll let you know.

Question 8

Do you service hybrid vehicles?

Accepted Answer

Yes. We offer specialist hybrid battery inspection, health testing, and maintenance services. This is particularly valuable for owners of Toyota Prius, Honda Insight, and other hybrid models — and is highly recommended as a pre-purchase inspection for anyone considering buying a used hybrid. We also carry out general servicing and repairs on hybrid vehicles.

Question 9

Can you carry out a WOF inspection?

Accepted Answer

We don't carry out WOF inspections ourselves — those must be performed at a licensed Vehicle Testing Station (VTS). However, we offer a full WOF Assistance service where we collect your vehicle, coordinate the WOF inspection at a licensed station, carry out any required repairs, and return your vehicle to you fully compliant. It's a complete, hassle-free solution.

Question 10

Do you offer pre-purchase vehicle inspections?

Accepted Answer

Yes — this is one of our most popular services. We'll meet you at the seller's location anywhere in Wellington, carry out a thorough mechanical inspection, scan for fault codes, and provide you with a detailed written report. A pre-purchase inspection is a small investment that can save you from a very costly mistake. We strongly recommend it for any used vehicle purchase.

Question 11

Can you help with fleet vehicles?

Accepted Answer

Yes. We offer fleet servicing and maintenance programmes for businesses operating light commercial vehicles in Wellington. This includes scheduled servicing, mechanical repairs, WOF coordination, and priority booking for fleet customers. Contact us to discuss setting up a fleet maintenance programme tailored to your business.

Question 12

What information do I need to provide when booking?

Accepted Answer

When booking, it's helpful to have your vehicle's make, model, year, and approximate mileage ready. If you're booking for a specific fault or issue, a brief description of the symptoms helps us prepare the right tools and parts. For servicing, knowing your last service date and mileage is useful. Don't worry if you don't have all of this — we can gather details when we confirm your booking.

Question 13

What if you can't fix my car on the spot?

Accepted Answer

In most cases we can complete the work at your location in a single visit. Occasionally, a job may require specialist parts that need to be ordered, or the work may be beyond what's practical to complete on-site (e.g. major engine work). In these situations, we'll give you an honest assessment, explain your options clearly, and either arrange a follow-up visit or refer you to a trusted specialist if appropriate.

Question 14

My car has a warning light on — can you diagnose it?

Accepted Answer

Yes. We carry professional OBD-II diagnostic equipment to read fault codes and analyse live data from your vehicle's systems. This allows us to accurately identify the cause of warning lights — whether it's engine management, ABS, airbag, transmission, or emissions-related. We'll explain the findings in plain language and provide a quote for any required repairs before proceeding.

Question 15

Can you come to me if my car won't start?

Accepted Answer

Yes. We offer mobile roadside breakdown assistance across Wellington. Whether it's a flat battery, a no-start condition, an overheating engine, or another mechanical issue, call us directly on 04 XXX XXXX and we'll come to you as quickly as possible. Subject to availability — for the fastest response, always call rather than booking online for breakdown situations.

Question 16

How much does a mobile mechanic cost?

Accepted Answer

Pricing varies depending on the service required, your vehicle, and the parts needed. We always provide a clear, upfront quote before any work begins — there are no hidden fees or surprise charges. For a general indication, call us or send an enquiry with details of your vehicle and the work required, and we'll give you an honest estimate.

Question 17

Is there a call-out fee?

Accepted Answer

For most standard services and bookings, the call-out cost is included in our service pricing. For diagnostic-only visits or situations where no repair work is carried out, a diagnostic fee may apply. We'll always be upfront about any fees before confirming your booking — no surprises.

Question 18

Do you provide written quotes?

Accepted Answer

Yes. For all work, we provide a clear quote before starting. For larger jobs or fleet work, we can provide a written quote on request. We believe in full transparency — you'll always know exactly what you're paying for and why.

Question 19

What payment methods do you accept?

Accepted Answer

We accept bank transfer, eftpos, and most major credit and debit cards. Payment is typically due on completion of the work. For fleet customers, we can arrange consolidated invoicing. Contact us if you have specific payment requirements and we'll do our best to accommodate you.

Question 20

Do you use genuine or aftermarket parts?

Accepted Answer

We use quality OEM-grade parts and oils on all jobs. For most repairs, high-quality aftermarket parts perform equivalently to genuine parts at a lower cost — and we'll always advise you on the options. If you specifically require genuine manufacturer parts, let us know and we'll source them for you (this may affect pricing and lead times).

Question 21

Are you a qualified mechanic?

Accepted Answer

Yes. The Auto Wiz is operated by a qualified automotive technician with over 10 years of hands-on experience across a wide range of makes and models. We hold professional qualifications in automotive technology and maintain ongoing training to stay current with modern vehicle systems — including hybrid and advanced diagnostic technology.

Question 22

Are you insured?

Accepted Answer

Yes. We operate as a fully insured mobile mechanic service. This provides protection for both our work and your vehicle. If you have any questions about our insurance coverage, feel free to ask when booking.

Question 23

What if I'm not happy with the work?

Accepted Answer

We stand behind every job we carry out. If you're not satisfied with the work, contact us as soon as possible and we'll make it right. We take our reputation seriously and are committed to resolving any issues promptly and fairly. Your satisfaction and the safety of your vehicle are our top priorities.

Question 24

How do I know I can trust a mobile mechanic?

Accepted Answer

That's a fair question. We'd encourage you to check our customer reviews, ask about our qualifications, and request a written quote before any work begins. We operate with full transparency — we'll always explain what we're doing and why, show you any worn or damaged parts, and never recommend unnecessary work. Our business is built on repeat customers and word-of-mouth referrals, which means your trust is everything to us.

Question 25

How far in advance do I need to book?

Accepted Answer

For routine servicing and non-urgent repairs, we recommend booking 2–5 days in advance to secure your preferred time slot. For urgent repairs or breakdowns, call us directly and we'll do our best to fit you in as quickly as possible — often the same day or next day depending on availability.

Question 26

Can I book a same-day or next-day appointment?

Accepted Answer

Yes, subject to availability. For urgent situations, call us directly on 04 XXX XXXX rather than using the online booking form — we can often accommodate same-day or next-day appointments for urgent repairs. For breakdowns, always call rather than booking online.

Question 27

What happens if I need to cancel or reschedule?

Accepted Answer

We understand that plans change. If you need to cancel or reschedule, please let us know as soon as possible — ideally at least 24 hours before your appointment. This allows us to offer the slot to other customers. You can call us or send a message via the contact page to reschedule.

Question 28

How long will the job take?

Accepted Answer

Job duration varies depending on the service. A standard oil and filter change typically takes 30–45 minutes. A full service may take 2–3 hours. More complex repairs like cam belt replacement or diagnostics can take longer. We'll give you an estimated timeframe when confirming your booking so you can plan accordingly.

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